When an app, driver, or Windows update breaks something, we find the real cause and fix it for good — not just a quick restart that leaves the problem waiting to come back.
Software problems are some of the most frustrating issues because they can look random. We dig into the actual cause — the bad driver, the conflicting program, the corrupted update — and fix it at the root.
Most software fixes are done remotely for $89 per hour — we connect online and fix the issue while you watch. If the job needs hands-on access, an onsite visit is $125 per hour.
A lot of software fixes start with a symptom — an app that crashes, a Windows error, a slow PC. We don't just chase the symptom. We look at what's really causing it so the fix actually lasts.
In most cases yes. A reinstall is a last resort. We try to fix the actual problem first.
We can roll back bad updates, fix what they broke, and in some cases pause updates until a stable version is available.
Most are done in one session of an hour or less. More complex issues may take longer — we'll let you know up front.
Tell us what error or behavior you're seeing. We'll figure out the cause and fix it.